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Speaker(s): Melinda A. Gaboury, CEO
About the Speaker(s)
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.
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About the Event
Wednesday, February 18
10:15am – 11:30am
Hospice Revenue Cycle Management
Speaker: Melinda A. Gaboury, CEO
This session will highlight specific areas of the Hospice Revenue Cycle that have a direct impact on reimbursement and data that impact decisions about medical review targets.
2:00pm – 3:15pm
Home Health Medical Review & The New F2F Clarification
Speaker: Melinda A. Gaboury, CEO
Escalation of medical review scrutiny in home health leaves agencies struggling to know where to focus in avoiding denials. This webinar will highlight the current top denials and specific documentation tweaks that if implemented will assist in avoiding denials if the chart is medically reviewed. In addition, this session will cover the nuances of the new Face-to-Face Clarification from the Home Health Final Rule 2026.
Thursday, February 19
10:15am – 11:30am
CAHPS Hospice Survey: What Impact Does it Really Have?
Speaker: Melinda A. Gaboury, CEO
This session will dive deep into all the changes that occurred with the CAHPS Hospice Survey implemented in 2025 and will detail the impact that it has for all hospices. We will discuss the impact on reimbursement if the CAHPS requirements are not met, review the implications of the Star Ratings and discuss the impact of negative reviews on the hospice for public reporting on Care Compare. The CAHPS is sometimes treated as just one more requirement that we have to meet….let’s look at making it a tool for use in improving our hospice care overall.
12:45pm – 1:45pm
The “H” Word: Preparing Team Members to Provide Supportive Hospice Consultations
Speaker: Melinda A. Gaboury, CEO
The word “hospice” is often difficult for patients and caregivers to hear after battling an extended illness or when an acute medical condition strikes. Each patient that is referred to hospice brings a unique experience that resulted in a terminal prognosis and at times hospice referrals are made with minimal information about the hospice philosophy being provided to patients or their loved ones. This session will provide guidance and examples for hospice team members to utilize when meeting with patients and families for the first time. Tips on presenting and answering questions regarding the hospice election and addendum statements will be provided. Discussion will address frequent concerns and questions that patients and caregivers have and provide guidance that supports and guide patients as they navigate the final chapter of their lives.