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Speaker(s): Melinda A. Gaboury, CEO & Regina Wild, Director of Managed Care Consulting
About the Speaker(s)
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.
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About the Event
September 16, 2025
1:00 – 2:30pm
Improving HHCAHPS Scores
Speaker: Melinda A. Gaboury, CEO
Patients are also customers, and their experience impacts the agency. The patient’s experience shapes what they tell their friends and family about their care as well as impacting agency star ratings and payment under HHVBP. While agencies focus efforts on quality programs, staffing, marketing and financial strategies with gains being realized and measured, they often struggle when it comes to approaches for improving patient experience ratings. This session will provide agencies with needed best practices for improving scores with patient experience.
2:45 – 4:15pm
Navigating the Future of Managed Care
Speaker: Regina Wild, Director of Managed Care Consulting
In this presentation, we will explore the evolving landscape of managed care, focusing on the key trends shaping the industry, the challenges it faces, and the opportunities that lie ahead.