EVENTS
HCAF Home Health CAHPS: Practical Improvement Best Practices Series – Part 3
Speaker(s): Melinda A. Gaboury, CEO & Jennifer Osburn, Clinical Consultant
Category: Home Care
- This event has passed.
Speaker(s): Melinda A. Gaboury, CEO & Jennifer Osburn, Clinical Consultant
About the Speaker(s)
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.
Sep 182:00 pm - 3:00 pm CST Hosted by
HCAF
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About the Event
Thursday, September 4, 2025
Part 1: Care of Patients
2:00 – 3:00 pm ET
- Identify national performance trends
- Analyze core elements affecting your scores
- Implement practical improvement strategies
Thursday, September 11, 2025
Part 2: Communication Between Providers & Patients
2:00 – 3:00 pm ET
- Master effective communication techniques
- Bridge information gaps between team members
- Create systems that enhance patient satisfaction
Thursday, September 18, 2025
Part 2: Specific Care Issues
2:00 – 3:00 pm ET
- Address common patient concerns
- Develop targeted improvement plans
- Measure and validate results