Speaker(s): Melinda A. Gaboury, CEO & Victoria Barron, Clinical Consultant
About the Speaker(s)
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.
Add to Google CalendarAdd to iCal Calendar
Keep up with all the latest from HPS!
Click Here to subscribe to our newsletter.
About the Event
Wednesday, August 27th
Hospice: A Candid Discussion
11:15-12:15pm
Panelists:
Melinda A. Gaboury, COS-C, CEO (Lead);
Brian W. Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, CEO/Consultant, BC Healthcare Consulting, LLC;
Chris Gallarneau, Senior Education Consultant, MAC Legacy
This candid hospice panel discussion addresses the new hospice rules, focusing on key areas like CAHPS (Consumer Assessment of Healthcare Providers and Systems), HOPE (Hospice Outcomes & Patient Evaluation), and overall operational readiness. The panel explores what these changes mean for hospice providers, where agencies should currently stand, and what steps they must take moving forward. Emphasis is placed on understanding regulatory updates, preparing for full implementation, aligning practices with compliance expectations, and strategically positioning the agency for future success in hospice care.
Understanding Volunteer and Bereavement Coordination
2:45pm-3:45pm
Speaker: Victoria Barron, Clinical Consultant
Hospice volunteer and bereavement programs are essential to meet patient/caregiver needs and adhere to regulatory guidelines. This session addresses the requirements for hospice volunteers and addresses accepted volunteer activities, the importance of ongoing recruitment and retention and the value volunteers can provide for our patients and cost-savings. Bereavement requirements from the initial bereavement assessment to the required bereavement follow-up and activities will be discussed, the experience required for staff supervising bereavement services and documentation required to support compliance.
Thursday, August 28th
Improving HHCAHPS Scores
11:15am-12:15pm
Speaker: Melinda Gaboury, CEO
Patients are also customers, and their experience impacts the agency. The patient’s experience shapes what they tell their friends and family about their care and impacts the agency’s HHCAHPS Star Ratings and payment under HHVBP. While agencies focus efforts on quality programs, staffing, marketing and financial strategies with gains being realized and measured, they often struggle when it comes to approaches for improving patient experience ratings. This session will take agencies through best practices of working within their organization to show improvement in these ratings.
Audit Proof Your Documentation
1:30pm-2:30pm
Speakers:
Melinda Gaboury, CEO
Victoria Barron, Clinical Consultant
Being prepared for a hospice medical review audit regardless of type such as TPE, PPEO, SMRC, UPIC or RAC will ensure timely submission of documents and protect your agency’s bottom line. From pre-payment denials to post-payment recoupment of payments, this session will cover all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.