EVENTS
2025 National Alliance for Care at Home Annual Meeting & Expo
Speaker(s): Melinda A. Gaboury, CEO
Category: Home Care
- This event has passed.
Speaker(s): Melinda A. Gaboury, CEO
About the Speaker(s)
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.
Nov 01 - Nov 04, 20258:00 am - 5:00 pm Hosted by
National Alliance for Care at Home
Add to Google CalendarAdd to iCal Calendar
Keep up with all the latest from HPS!
Click Here to subscribe to our newsletter.
About the Event
November 4, 2025
How HHCAHPS Impact Clinicians & Improvements from CMS!
Speaker: Melinda A. Gaboury, CEO
10:15 – 11:15 AM
Patients are also customers, and their experience impacts the agency. The patient’s experience shapes what they tell their friends and family about their care and impacts the agency’s HHCAHPS Star Ratings and payment under HHVBP. While agencies focus efforts on quality programs, staffing, marketing and financial strategies with gains being realized and measured, they often struggle when it comes to approaches for improving patient experience ratings. This session will take agencies through best practices of working within their organization to show improvement in these ratings. In addition, the HHCAHPS changes that have been proposed for 2026 will be covered.
Also, We’re excited to be exhibiting at this year’s National Alliance for Care at Home Annual Meeting & Expo! Stop by our booth to connect with Amanda Jeppson, Director of Business Development, and Regina Wild, Director of Managed Care Consulting. We look forward to sharing how our innovative solutions can support your organization and enhance care delivery at home.