EVENTS
2024 AAHC & AHPCO Annual Conference
Speaker(s): Jennifer Osburn, RN, HCS-D, COS-C
Category: Conference
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Speaker(s): Jennifer Osburn, RN, HCS-D, COS-C
About the Speaker(s)
Jennifer Osburn, Clinical Consultant with Healthcare Provider Solutions, Inc. (HPS), is a credentialed OASIS and ICD-10 expert with over 30 years of home health experience. Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology.
Jennifer Osburn has led numerous seminars for state and national associations, accrediting bodies, and agency clients for the past 12 years. She frequently authors industry publications and has assisted home health software companies with Medicare compliant solutions. Jennifer enjoys translating technical guidance into easily deployed information to facilitate quality care delivery and payment. Her areas of expertise experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation, Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM.
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About the Event
Wednesday June 19, 2024
How Much Are You Wagering on Compliance?
11:30am – 12:00pm
How much are you wagering on compliance? What is everything! Join us for a Jeopardy-style, interactive session covering Conditions of Participation, PDGM, Coding, OASIS GG Items, Value-Based Purchasing and Coverage Criteria. During this fun competition, you will team up with other home health professionals to test your knowledge and quickly learn facts about home health compliance.
Thursday June 20, 2024
Clinical and Case Management Strategies That Support Patient Satisfaction
1:15pm – 2:15pm
Patient Satisfaction is a key driver of your agency’s return business, quality incentives, and payment under HHVBP. From the first contact at referral to the last visit for discharge and all touch points in between, your agency is communicating a level of quality and competence. In this session, learn how patient satisfaction is grounded in processes, communication, and care delivery. This session will include a brief HHCAHPS overview; best practices of clinical and case management; the impact of patient-centered, individualized care; customer service musts; and how challenges can translate into opportunities for increased patient and caregiver satisfaction.