Speaker(s): Melinda A. Gaboury, CEO
About the Speaker(s)
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as the Chair of the NAHC/HHFMA Advisory Board and Work Group and is currently serving on the Board of Directors for both the Home Care Association of Florida & Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E2 and Home Health Billing Answers, 2023.
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About the Event
Enhancing the Quality Culture of Your Organization
Creating a true culture of quality requires more than policies, audits, and regulatory compliance. It requires an organization where quality is a shared value, leaders model expectations, employees feel empowered to identify opportunities for improvement, and excellence becomes part of everyday practice.
This interactive session provides a practical roadmap for developing and sustaining a strong culture of quality throughout your organization. Participants will explore the essential elements of an effective quality culture, including engaged leadership, transparent communication, employee accountability, data-driven decision-making, and a commitment to continuous improvement.
Through discussion, self-assessment, and hands-on exercises, attendees will evaluate their organization’s current quality culture, identify barriers to improvement, and develop practical strategies for strengthening engagement at every level. Participants will leave with actionable ideas and the foundation for a strategic plan that moves quality beyond the responsibility of the quality department and makes it an organizational priority. Moving from compliance-driven to performance-driven!
This workshop is designed for organizational leaders, managers, clinical leaders, and quality professionals who are ready to move beyond compliance and create a sustainable culture in which quality is everyone’s responsibility.
Learning Objectives
By the end of this session, participants will be able to:
- Define the key characteristics of a mature quality culture and assess their organization’s current level of quality maturity.
- Explain the critical role of leadership in establishing, communicating, modeling, and sustaining a quality-focused vision throughout the organization.
- Identify practical strategies for engaging and empowering employees to take ownership of quality and actively participate in continuous improvement initiatives.
- Recognize organizational barriers that can prevent quality initiatives from becoming part of everyday operations and identify strategies for overcoming those barriers.
- Develop actionable priorities for strengthening their organization’s quality culture and integrating continuous improvement into daily practice.