Meet The Team
Leslie Heagy, RN, COS-C
Director of Clinical Services
Leslie Heagy is Registered Nurse who joined Healthcare Provider Solutions, Inc. (HPS), as the Clinical Services Manager, in June 2017. Leslie is part of the clinical consulting team providing support and solutions to home health and hospice agencies across the country to achieve regulatory compliance. In 2022, Leslie was promoted to Director of Clinical Services over both home health and hospice clinical consulting.
Leslie’s commitment to service and compassionate leadership first took root 21 years ago when she began providing care to patients as a hospice nurse after receiving her nursing degree from Ivy Tech Community College in Columbus, Indiana. Throughout her nursing career, she has worked in various capacities within the home health, hospice and private duty industries. Her experience includes successfully opening a Medicare/Medicaid licensed hospice start-up program, leading multidisciplinary teams in various locations to being part of the team to open a new hospice inpatient unit. She has educated hospitals, skilled facilities, assisted living facilities and the community on the benefits and requirements for home health and hospice services. Leslie’s extensive Federal and State Regulatory knowledge, along with her vast clinical experience motivates her to continually seek solutions to the barriers of healthcare in all settings.
Leslie has operational experience in the survey process for Medicare/Medicaid licensed agencies and has assisted agencies in developing/implementing corrective action plans. Her experience includes clinical consulting, performing clinical chart reviews, onsite billing audit reviews, provider education, developing and implementing quality and performance improvement programs for home health and hospice agencies.
Leslie has experience in the following key areas:
- Quality and Performance Improvement
- Day-to-Day Operations for Home Health and Hospice
- Developing Clinical Process
- Medicare/Medicaid Regulations
- Business Operations and Development
- UPIC Audit Chart Reviews
- Targeted Probe and Educate Chart Reviews
- Clinical Onsite Reviews for Billing and Compliance
- Mock Surveys
- Clinical Chart Reviews as a result of OIG Corporate Integrity Agreements