CAHPS Hospice Survey – Best Practices for Improving Scores
Speaker(s): Melinda A. Gaboury, CEO
Category: Speaking Engagement
- This event has passed.
2:00 pm - 3:30 pm CST Hosted by
Essential Education Webinar Network
About the Event
A lack of satisfaction survey responses is frustrating and difficult to combat. However, agencies can affect the scores they receive from those that do respond! Some questions that impact the CAHPS Hospice Survey results are directly impacted by the influence your clinicians have on patients. Are clinicians treating wounds or are they treating patients? If patients believe they are just another Medicare number, your hospice’s CAHPS results will reflect that. This session will take you through the questions that affect the measures and review best practices. Ensure patients feel like a top priority and know your hospice is providing the best caregivers!
This session will take you through the questions that affect the measures and review best practices.
After this webinar you’ll be able to:
* Review the updated measures that will affect public reporting
* Fulfill patient communication requirements regarding the CAHPS Hospice Survey
* Detail review questions from survey document
* Consider how agency actions affect patient responses